Shipping costs: Shipping on U.S. orders over $99 00 is free.
All orders ship from San Diego, California.
Order processing time
3-10 days with slightly longer turnaround times from October through December. Once you place an order you will be told when you can expect to receive your product. It usually takes up to 10 days to complete a new board and shipping usually takes from 3 to 7 days.
Shipping carriers and methods
USPS, UPS, FedEx, DHL
Delivery speed
3 to 7 days under normal circumstances depending where you live. If you would like me to use a specific company to ship just let me know.
Your approach to handling delays or service interruptions
I will personally contact you to alert you to any delays. You will also receive tracking.
What to do if an item arrives late or damaged
Contact me immediately. I will help track down the package and if damaged I will replace it.
How to handle returns and cancellations
If you change your mind and cancel your order or want to return it that is not a problem. Finished personalized items can not be cancelled or returned. Regular returns must be done within 30 days. No restock fees.
If you have any questions comments or concerns contact me immediately at 760-807-5206 or Robinzak@sbcglobal.net. Customer satisfaction is my most concern.